F.A.Q

What types of products does Cashymart offer?

Cashymart specializes in a diverse range of innovative products, including beauty items such as the hydrating Summer Friday Lip Balm and fun family-oriented products like the Christmas Santa Claus Fart Bubble Blower. Our selection caters to both beauty enthusiasts and families, ensuring a unique shopping experience.

What is the shipping policy for orders placed at Cashymart?

Cashymart offers free international shipping on all products. This policy allows customers from various regions, including the United States, Europe, and Asia, to enjoy our products without incurring high shipping costs. Generally, shipments are in transit for 2 to 4 days, and order handling time is 1 to 2 business days.

What is the return policy for products purchased from Cashymart?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To be eligible for a return, products must be in their original condition, unworn or unused, with tags, and in their original packaging. Certain items, such as personal care goods, are non-returnable.

How can I contact Cashymart for customer support?

Customers can reach Cashymart for support via email at info@cashymart.com or through WhatsApp at +447462264803. Our customer service team is available to assist with inquiries regarding orders, returns, and product information.

What should I do if my order arrives damaged?

If your order arrives damaged, it is important to inspect the package upon receipt. If possible, reject the parcel from the courier. If the parcel has been delivered without your presence, please contact our customer service team for further assistance and next steps.

Can I change my delivery address after placing an order?

Once an order is in transit, we are unable to change the delivery address. If you need to modify the delivery address, please contact us within 24 hours of placing your order to make the necessary adjustments.

What is the process for obtaining a refund?

To initiate a refund, customers must first request a return within the 30-day return window. Once we receive and inspect the returned item, we will notify you of the approval status of your refund. If approved, refunds will be processed to the original payment method within 10 business days.

Are there any exceptions to the return policy?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact our customer service team for clarification.